MSD’s Client Centric Mentality

At MSD, Inc., we are committed to delivering a client-centric mentality that prioritizes the health and success of our client relationships. We understand that these relationships are crucial to our company’s continued growth and success.

The MSD Client Centric mentality consists of our team members committed to Securing, Maintaining, Supporting and Retaining our Client Relationships. These four pillars represent the key areas that we focus on in order to provide the best possible service to our clients.

Securing new business relationships is an important aspect of our work at MSD, Inc. We are skilled and dedicated in our efforts to establish new connections and partnerships with clients, and we take pride in our ability to provide value to these relationships from the very beginning.

Maintaining our existing client relationships is also a top priority. We understand the importance of consistently providing top-quality service and support to our clients, and we work hard to ensure that these connections remain strong and healthy.

Supporting our clients is another key aspect of our work at MSD, Inc. We are trained and prepared to provide the necessary resources and assistance to ensure that our clients have everything they need to succeed. Whether it’s through technical support, account management, or any other area of support, we are here to help our clients thrive

Finally, retaining our client relationships is a crucial part of our overall strategy. We understand and value our client relationships and we work hard to create lasting, mutually beneficial partnerships.

Overall, at MSD, Inc., we are skilled, trained, and dedicated to consistently delivering the highest level of service to our clients. By following our client centric Model and prioritizing these four key pillars of Securing, Maintaining, Supporting, and Retaining our client relationships, we are confident in our ability to foster strong, long-lasting connections that drive success for both our Clients and our organization!

WPAFB Sensors Lab

Wright-Patt Air Force Base sought contractors to renovate and add onto the Sensors Lab. The HVAC portion of the project was over $13 million.

  • MSD served as the Design Assist Contractor in conjunction with Heapy Engineering for this project. In collaborating with General Contractor, Butt Construction, MSD provided Design Assist solutions for the following:
    • A large, anechoic chamber
    • An outdoor range
    • Multiple, Class-100 clean rooms
    • A three-story office building addition with DCID 6-9 requirements on many of the rooms

WPAFB Chilled Water System

The chilled water system at a high-security building on the Air Force Base was undersized and unable to keep up with demand. The facility could not operate without chilled water due to the amount of information servers in the building, and the general nature of the building itself. The entire upgrade project would need to be completed with minimal shut down time at the building. HVAC portion of this project was over $3 million.

  • MSD worked in collaboration with Diaz Construction to complete the system upgrades on time and on budget with minimal shutdowns or disruption to the facility operations.

LJB, Inc.

LJB, Inc. was renovating their Miamisburg, OH office and wanted to incorporate energy-saving upgrades.

  • MSD provided Design Build services in tandem with Greensleeves Energy Solutions, a specialist in geothermal systems.
  • MSD and Greensleeves installed a new geothermal HVAC system with open and closed loops. In addition, MSD design and installed the plumbing portion of the renovation.

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